Support
Technical support and maintenance
We support both the systems we built and inherited ones. A single entry point for requests: the user does not need to know whether the problem is in the application, the network or the server.
What it affects
- infrastructure monitoring
- infrastructure monitoring0/7
- response on critical requests
- response on critical requests0 min
- incidents closed proactively
- incidents closed proactively0%
Scope of work
- Service Desk
- IT outsourcing
- SLA-based support
- 24/7 monitoring
- Preventive maintenance and upgrades
- On-site and remote service
How the work is organised
- 01
One entry point
A request arrives through any channel and is routed internally — the user is never redirected.
- 02
SLA with metrics
Response and restoration times are fixed per category and confirmed by reporting.
- 03
Proactive monitoring
Most incidents are closed on an alert before a user reports them.
- 04
Planned evolution
A quarterly upgrade plan: updates, end-of-life hardware replacement, optimisation.
Let's start
Shall we talk about your digital infrastructure?
Tell us about the task — we will prepare a solution architecture, propose suitable technology and define the next steps.
What happens next
- 1A clarification call or meeting — 30 minutes
- 2A solution outline and preliminary estimate
- 3Hardware and stack specification
- 4A stage plan with timelines and cost